CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Virtual and augmented reality is livening up the collaboration space, and it’s about time. A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some ...

Aspect is listening to its outbound and WFO customers and delivering modernized cloud and premises solutions. This partnership dispels the myth that the only companies using Amazon Connect are newer ...

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

No Jitter askedMila D’Antonio, Principal Analyst, Customer Engagement, Omdia for her thoughts on the year that was and the year that will be – with respect to AI, the contact center and customer ...

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Five9’s new feature for Microsoft Teams, ...