DHL, the international delivery company, uses AI to compare the skills staff have and those needed in open positions. Through ...

This guide examines the essential components of contact center workforce management, offering insights into the tools, best practices and trends that can help businesses adapt to changing customer ...

The broadband industry is at a crossroads, facing an unprecedented challenge that could shape the future of U.S. digital ...

Implementing Internal Float Pools and Agencies Through Advanced Analytics and Integrated Technology Solutions As health systems strive to adapt to ever-changing circumstances, they are turning to ...

In what can be a highly disruptive process, the consolidation effort is centered around making sure the workforce is looked ... in the latest cybersecurity tools. “Quite honestly, it’s a ...

A former CEO and executive chairman of Google, recently suggested that the tech giant’s apparent lag in AI development was ...

Healthcare workforce planning is facing a critical challenge. With an ever-growing demand for healthcare services, the sector must urgently address staffing shortages and retention issues to ...

Industrial control engineers face a growing cybersecurity challenge as robotic systems become increasingly sophisticated and ...

Making any significant cuts to the federal workforce—one of Trump’s longtime goals—might be even harder to pull off than it ...

WorkJam, the leading digital frontline workplace solution, today unveiled a new no-code integration with the UKG Pro suite ahead of UKG Aspire, November 11-14. Designed to streamline operations, ...