Many of the newer WFM solutions provide a degree of analytics that can enable managers to make smarter decisions by better ...

Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

In this case he’s taken a previous hack and made it work for more people by extending the functionality of the WFM file format viewer. [Dexter2048] pulled off the original hack which allows this ...

Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution should take into account asynchronous, ...

The adoption of modern workforce management tools is transforming business operations, offering improvements in data ...

The regulator hit Waystone Fund Management (IE) Limited (WFM) with a €393,512 penalty for breaching requirements of the ...

Waystone Fund Management (IE) Limited (WFM) has been fined €393,512 by the Central Bank of Ireland for regulatory breaches.

Continues to be a trusted partner for both global institutional investors as well as publicly listed and private companies in ...

WFM has admitted the prescribed contraventions. This is the Central Bank's 157th enforcement outcome to date, bringing the ...

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...