Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

In the corresponding quarter of the previous fiscal, Quess Corp posted a net profit of ₹71 crore, the company said in a ...

The plaintiff alleged she was let go in retaliation for filing a formal complaint against a manager and requesting ...

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only ...

Quality Management (QM), and Workforce Management (WFM). Third party applications, available through Genesys AppFoundry’s online marketplace, have also been incorporated, including social engagement ...

To manage employees' performance as effectively as possible, look to the future. Here are some performance management trends you can implement. The introduction of new human resources (HR) technology, ...

Together, Concentrix and Genesys provide the CCaaS solutions and ongoing maintenance services to ensure your total experience is optimized for scalable growth. Deliver AI-powered experiences that will ...

Leading U.S. consulting firm McKinsey & Company is reportedly downsizing its workforce in China, eliminating around 500 positions, which equates to about one-third of its employees in the region.

The U.S. Secret Service must reboot its leadership and shake up its operations to reinvigorate a complacent workforce, a panel President Biden commissioned in the wake of a nearly successful ...

The Canada Retraining and Opportunities Initiative, delivered through the Community Workforce Development Program, helps workers affected by a mass layoff that significantly impacts the community. The ...