Software solutions such as Verint, NICE and Genesys WFM are widely used to optimize workforce management processes and ensure that contact centers operate efficiently. Real-time contact center ...

Genesys - 世界级的多媒体接触中心 ... 客服人力资源管理 (WorkForce Management )：为企业提供一套智能型的人力资源管理系统，有效规划呼叫中心(Call Center ...

Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report, opens new tab from Bloomberg News citing ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive ...

Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

(Reuters) -Genesys said on Monday it has confidentially filed for an initial public offering in the United States, becoming the latest tech firm to bet on the booming AI market to attract investors.

Here we offer experience-based advice on a workforce management (WFM) approach with a unique blend of digital and human imperatives: hyper-utilization, gamification, hyper-automation, commercial ...

Louis Blatt is SVP Corporate Strategy at Genesys. He is a member of the Genesys Executive Committee and leader of the strategic planning process. He leads projects to grow the company through organic ...

Previously, 65% of IT tickets were related to the limitations of its legacy workforce management solution. After evolving to Genesys Cloud WEM, Modivcare decreased IT-related tickets by 50%.

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and ...

CXone’s Workforce Management (WFM) makes this easier, using AI to forecast staffing needs and automatically schedule employees. The technology uses historical data to track customer behavior and ...

Business communications service provider Dialpad Inc. today announced it has acquired cloud-native workforce management platform startup Surfboard Technology Ltd. for an undisclosed price.