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生成式AI驱动客户服务智能转型 Amazon Connect助力美的提升海外服务价值
人工智能对行业的变革是颠覆性的,而这之中,又属客服行业最具代表性。 早在上世纪60年代,人工智能客服的概念就已经出现,但受限于当时的技术条件,人工智能客服也仅仅停留在概念层面。之后随着电信革命的兴起,交互式语音应答系统、在线聊天机器人逐渐融入客户服务 ...
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