Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

Picture this: as a business, you just spent thousands of dollars on setting up a state-of-the-art video-enabled room, only to find out that it’s compatible with just a single service. This means you ...

Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

Your customer base is more than just a list of transactions. It’s a reflection of who values what you offer. In this article, you’ll find out about the five main types of customer base and get ...

Calls, messages, and meetings unified with real-time AI and conversation intelligence, for seamless productivity. Quickly set up and unify business calls, SMS, fax and more in a single app with ...

A RingCentral sales advisor will contact you within 24 hours Thanks to widespread, fast, reliable internet connections, we can harness the power of the web in almost everything we do. Telephony is no ...

Do what you love and help us connect the world. At RingCentral, we’re building a more connected world. Here, it’s all about innovation, big ideas, and challenging the status quo. Joining the team ...

Your sales team is busy. But how much of your reps’ time is actually spent selling? If they’re not using the right sales software and tools, probably not enough. But it is possible to help them make ...

Customers increasingly expect a seamless experience regardless of how they reach out to your business. Unless you operate an omnichannel contact center, it’s almost impossible to deliver. Instead of ...

Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are ...

Effective communication plays a pivotal role in providing quality patient care in the ever-evolving healthcare landscape. Sun River Health, a leading New York-based healthcare organization, is ...

Everyone loves a good statistic, so here’s one to start us off: 222%. That’s how much customer acquisition costs rose from 2013-2022. It’s one of many mounting costs for modern businesses and a key ...