Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

Picture this: as a business, you just spent thousands of dollars on setting up a state-of-the-art video-enabled room, only to find out that it’s compatible with just a single service. This means you ...

Your customer base is more than just a list of transactions. It’s a reflection of who values what you offer. In this article, you’ll find out about the five main types of customer base and get ...

Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

Now that remote and hybrid working are commonplace, Wi-Fi calling is vital for keeping each member of the hybrid workplace connected. As so many teams now work from a variety of locations rather than ...

RingCentral provides an easy and convenient way to fax via computer, using any device with an internet connection. We’re going to go into more depth on this a little later in the article, and show you ...

Trust is not a ‘nice to have’ bonus in the world of sales. It’s how you build a relationship with a customer and turn a single purchase into several repeat purchases and ultimately into lifelong ...

The cloud-based contact center space—CCaaS—has become very crowded, not because the barriers to entry are low, but because there are pressing needs that the status quo is not able to meet. Today’s ...

Let’s take a little trip back in time, back to 1750 BC. Even though this was way before Yelp Reviews or Twitter rants, people still had opinions, and they definitely weren’t afraid to voice them. In ...

In today’s fast-paced business environment, efficient communication and exceptional customer support are vital for staying competitive. This is where Business Process Outsourcing (BPO) can come into ...

Maximizing productivity and enhancing communication are crucial for any business. While Microsoft Teams is an effective collaboration tool, integrating it with RingCentral elevates its capabilities ...

Americans spend more than seven hours a day looking at a screen, according to a recent study from DataReportal. Technology is developing rapidly, and digital solutions are gaining popularity equally ...