A RingCentral sales advisor will contact you within 24 hours Work setups have changed over the years. Today’s workforce is no longer restricted to traditional offices. They can work from home and ...

A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It’s designed to increase agents’ efficiency by calling as many leads as possible.

Beyond having first-rate products or providing exceptional customer support, successful businesses put great focus on managing internal processes that involve their most important asset—their ...

Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

It is ironic that the technology that has been responsible for the declining use of fax is also the technology that helps keep fax relevant and useable in the modern work environment. The development ...

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We’re a geographically distributed company, and from a telecom standpoint, we were functioning like a bunch of islands. But thanks to RingCentral, now we operate like one unified team where everyone ...

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

A RingCentral sales advisor will contact you within 24 hours Whether you’re fielding queries from people seeking support or proactively reaching out to fuel customer engagement, it’s crucial to handle ...

You can enjoy the benefits of call forwarding as part of RingEX, our AI-powered business communications tool. You can customize call forwarding to handle all incoming calls. Whether you need to ...

Your sales team is busy. But how much of your reps’ time is actually spent selling? If they’re not using the right sales software and tools, probably not enough. But it is possible to help them make ...