A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear ...

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

The sheer size of the small business market makes it attractive to any technology vendor, but success will not come simply with better or cheaper offerings. There are specific market challenges to be ...

Any customer interaction can benefit from robotic process automation. Do you know which ones? CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO ...

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI Agents, as well as some insights on how enterprises might approach choosing ...

Only three months after the debut of Agentforce 1.0, Salesforce launched Agentforce 2.0, the latest iteration of its autonomous AI platform which allows organizations to build and deploy autonomous ...