Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

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The agreement with Adapsyn, a Canadian company backed by Genesys Capital and other private investors, offers Kapoose Creek Bio an extraordinary opportunity to accelerate its remarkable growth ...

With the normalization of home and hybrid work following the COVID-19 pandemic, project management software is more important than ever, giving remote teams an easy way to manage projects and tasks.

Precision CNC components and products manufacturer Genesys Industries acquired F3 Aerospace (F3). Terms of the transaction were not disclosed. Decatur, IL-based F3 is a manufacturer of structural ...

CXone’s Workforce Management (WFM) makes this easier, using AI to forecast staffing needs and automatically schedule employees. The technology uses historical data to track customer behavior and ...

New guidelines set down by the Biden administration Thursday towards applying artificial intelligence to the nation’s national security goals include new efforts around training some federal ...

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...

Quality Management (QM), and Workforce Management (WFM). Third party applications, available through Genesys AppFoundry’s online marketplace, have also been incorporated, including social engagement ...

To manage employees' performance as effectively as possible, look to the future. Here are some performance management trends you can implement. The introduction of new human resources (HR) technology, ...

Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report, opens new tab from Bloomberg News citing ...