Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Precision CNC components and products manufacturer Genesys Industries acquired F3 Aerospace (F3). Terms of the transaction were not disclosed. Decatur, IL-based F3 is a manufacturer of structural ...

In the corresponding quarter of the previous fiscal, Quess Corp posted a net profit of ₹71 crore, the company said in a ...

CXone’s Workforce Management (WFM) makes this easier, using AI to forecast staffing needs and automatically schedule employees. The technology uses historical data to track customer behavior and ...

New guidelines set down by the Biden administration Thursday towards applying artificial intelligence to the nation’s national security goals include new efforts around training some federal ...

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...

Quality Management (QM), and Workforce Management (WFM). Third party applications, available through Genesys AppFoundry’s online marketplace, have also been incorporated, including social engagement ...

Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report, opens new tab from Bloomberg News citing ...

(Reuters) -Genesys said on Monday it has confidentially filed for an initial public offering in the United States, becoming the latest tech firm to bet on the booming AI market to attract investors.

Together, Concentrix and Genesys provide the CCaaS solutions and ongoing maintenance services to ensure your total experience is optimized for scalable growth. Deliver AI-powered experiences that will ...

Federal employees are showing further improvements in how engaged they feel at work, according to the 2024 results of the government’s flagship federal workforce survey. The 2024 Federal Employee ...