Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

Find out how AI copilots are helping sales teams streamline sales processes and how the technology will help boost sales in ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Holiday spending 2024 will increase, but consumers will be frugal and looking for deals during the shortened peak shopping ...

B2B companies can improve outcomes and today's B2B buyer journey by blending digital self-service and the human touch.

Examples of generative AI in commercial lending include analyzing loan applications, summarizing loan information, and ...

Filled with must-know stats, a new Harvard Business Review report discusses the reality of AI adoption challenges in ...

IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage corporate real estate and facilities.

Jenn’s an experienced writer, editor, and strategist, and is the Editor in Chief of The Future of Commerce + Customer Engagement, an industry award-winning site. She’s a contributor to some of the ...

It’s no secret that AI in travel is widespread in the industry. We’ve already seen it transform nearly every aspect of our journeys. If you’re like me, you used to wait until Tuesday to book flights ...