CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...

Metrigy’s recently published Employee Engagement Optimization: 2025 global study of 400 organizations showed that work location is in a state of flux and that hybrid work strategies are driving ...

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab. The return-to-office ...

From identifying data silo challenges to examining the shifting nature of customer interactions to anticipating how AI changes a contact center agent’s role, the 2023 NICE Analyst Summit encapsulates ...

Big Avaya news: Alan Masarek, President and CEO for its transformation, retires. Patrick Dennis, current Chairman of the Board, takes over. This partnership dispels the myth that the only companies ...

No Jitter askedMila D’Antonio, Principal Analyst, Customer Engagement, Omdia for her thoughts on the year that was and the year that will be – with respect to AI, the contact center and customer ...