CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

There's something else that's at play here, as well. Prior to the existence of CCaaS – that is, ‘as a service’ – companies would buy a PBX, and then they would buy a contact center. And 60 to 70% of ...

No Jitter asked frequent contributor Beth Schultz for her thoughts on the year that was and the year that will be – with respect to digital workplace trends. NJ: What are the major 'digital workplace' ...

The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market. In addition to identifying industry-specific needs and incorporating features that address ...