From 1 October 2024, employers must pass on all tips to their workers. Check what the new Tipping Act means for you.

When you buy goods or services on credit your creditor may also be responsible if things go wrong. You are most likely to have a business link with your credit provider if you've bought something with ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

You can use this letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more. Before using this letter, it might help to read our ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

If you've got a letter from a bailiff saying they're going to collect payment for a debt you don't think you owe, there are things you can do to stop them coming. The letter is called a ‘notice of ...

If you haven't had an energy bill in over a year, your supplier has to follow certain rules about how far back they bill you. You should first read our guidance if you've not received a bill in a ...

You might use alternative dispute resolution (ADR) instead of going to court. You can also use an ADR scheme to narrow down the problem before you go to court. The main advantages of solving a problem ...

You have the right to give feedback or make a complaint about any aspect of NHS service using the NHS patient feedback and complaints procedure. To complain, you must: have had or be having NHS care ...