Workforce management software is a tool that businesses can use to help increase their productivity and efficiency by streamlining internal workforce processes. A strong software solution will ...

Service providers can leverage WFM data for timesheet management, as the data captured automatically from these tools is proving to be the most credible source. Service providers can also remain ...

[Matthias] didn’t want the tool to be limited to running only on ... His software uses standard Python to parse the WFM file and reformat the data. The features included in the current version ...

The Calabrio WFM delivers powerful self-service capabilities ... Calabrio continues to provide contact centers with the tools they need to succeed in an ever-evolving industry landscape.

Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This marks the next step in the ...