Salesforce CEO Marc Benioff reveals how a conversation with Steve Jobs inspired Agentforce, the company's groundbreaking AI strategy set to revolutionize enterprise software.
Salesforce CEO Marc Benioff told Fortune that the company was making a "hard pivot" to AI agents. Salesforce's Agentforce platform lets users create custom AI agents to interact with customers.
Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of ...
Salesforce 的新一代人工智能产品旨在实现无人监管运行,「与现在过时的聊天和聊天机器人不同,它们依赖人类请求,难以完成复杂或多步骤的任务」,该公司在一份声明中表示。例如,出版商 John Wiley & Sons Inc. 表示,它能够利用 Salesforce代理在无需员工互动的情况下增加解决的客户服务索赔数量。